RABS International Limited T/A Lovestruck Clothing (We) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.lovestruckclothing.co.uk whether to browse for a product or use our social media accounts you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (Act), the data controller is RABS International Limited T/A Lovestruck Clothing, Bramley House Bumgalow, Rose Hill, Burnham, Slough, Berkshire SL1 8NN.

If you have any questions relating to this policy or our use of your personal data please write to us at the address set out above or email us at info@lovestruckclothing.co.uk quoting ‘My Data Protection Enquiry’.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site http://www.lovestruckclothing.co.uk and our associated platforms or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, upload an image to our customer gallery and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: 

o technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

o information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Uses made of the information 

Information you give to us. We will use this information: 

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form);
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect. We will use this information: 

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Social media. By interacting with us via our social media accounts (including via Facebook, Pinterest, Twitter, Instagram, Snapchat and Youtube, by ”following” us , “liking” us, commenting on our feeds, “retweeting” us (“social media”) or by adding content to our site) you are consenting to our interaction with you on social media and the processing of your information accessed on social media. The information about you that may be collected when you interact with us on social media may include without limitation your name, your user profile, your age, your preferences, choices and viewpoints with regards to the topic or subject matter of the relevant social media page, your photos and other images and your videos.

Your Interaction with us on social media may also involve you submitting a photo or video of you. By submitting a photo or video you consent to us using such photo or video for the purposes described when your photo or video was requested or as described on the relevant social media page. By using our hashtags ‘#lovestruckgirl,#lovestruckclothing’’ on social media, you are consenting to Lovestruck Cloing using any associated image.

Please let us know if at any time you wish us to stop interacting with you on social media or using any of your information on social media by contacting us at the details set out below.

By interacting with us (whether on the site, by means of social media or otherwise) you consent and grant to us a perpetual, worldwide, royalty-free license to use your image, photos and videos and content for the purposes of promoting, advertising and endorsing Lovestruck Clothing goods, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, social media, on our sites, in print and outdoor advertising materials.

Disclosure of your information

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 600 women aged under 35 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in W1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Lovestruck Clothing or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Lovestruck Clothing, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you is transferred to, and stored at, a destination in the United Kingdom. It may also be processed by staff operating within the United Kingdom who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely aRABS International Limited T/A Lovestruck Clothing (We) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.lovestruckclothing.co.uk whether to browse for a product or use our social media accounts you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (Act), the data controller is RABS International Limited T/A Lovestruck Clothing, Bramley House Bumgalow, Rose Hill, Burnham, Slough, Berkshire SL1 8NN.

If you have any questions relating to this policy or our use of your personal data please write to us at the address set out above or email us at info@lovestruckclothing.co.uk quoting ‘My Data Protection Enquiry’.

Information we may collect from you

We may collect and process the following data about you:

•    Information you give us. You may give us information about you by filling in forms on our site http://www.lovestruckclothing.co.uk and our associated platforms or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, upload an image to our customer gallery and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

•     Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information: 

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Uses made of the information 

Information you give to us. We will use this information: 

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form);
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect. We will use this information: 

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Social media. By interacting with us via our social media accounts (including via Facebook, Pinterest, Twitter, Instagram, Snapchat and Youtube, by ”following” us , “liking” us, commenting on our feeds, “retweeting” us (“social media”) or by adding content to our site) you are consenting to our interaction with you on social media and the processing of your information accessed on social media. The information about you that may be collected when you interact with us on social media may include without limitation your name, your user profile, your age, your preferences, choices and viewpoints with regards to the topic or subject matter of the relevant social media page, your photos and other images and your videos.

Your Interaction with us on social media may also involve you submitting a photo or video of you. By submitting a photo or video you consent to us using such photo or video for the purposes described when your photo or video was requested or as described on the relevant social media page. By using our hashtags ‘#lovestruckgirl,#lovestruckclothing’’ on social media, you are consenting to Lovestruck Cloing using any associated image.

Please let us know if at any time you wish us to stop interacting with you on social media or using any of your information on social media by contacting us at the details set out below.

By interacting with us (whether on the site, by means of social media or otherwise) you consent and grant to us a perpetual, worldwide, royalty-free license to use your image, photos and videos and content for the purposes of promoting, advertising and endorsing Lovestruck Clothing goods, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, social media, on our sites, in print and outdoor advertising materials.

Disclosure of your information

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 600 women aged under 35 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in W1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Lovestruck Clothing or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Lovestruck Clothing, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you is transferred to, and stored at, a destination in the United Kingdom. It may also be procesnd in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by writing to us at the address set out above or email us at info@lovestruckclothing.co.uk quoting Data Protection Query.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £20 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Children

This site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are under 13 please do not use this site or provide any personal information about yourself including giving you name, address, email address or any screen name or user name you may use. We will immediately delete information we find belonging to a child under 13 years of age, If you believe that we may have any information from or about a child under 13, please contact us at the address set out above or email us at info@lovestruckclothing.co.uk quoting Data Protection Query.

Monitoring Communications

In order to protect our website and computer systems. May we monitor phone calls incoming and outgoing. This will also include incoming and outgoing emails.

Questions

Should you have any questions or requests regarding this Privacy Policy please don’t hesitate to contact us on info@lovestruckclothing.co.uk. Please quote Date Protection Inquiry.

TERMS OF SUPPLY
Ordering
• When placing an order, you agree that all details you provide to www.lovestruckclothing.co.uk for the purpose of purchasing goods are accurate and complete in all respects.
• Your contract for purchases made through www.lovestruckclothing.co.uk is with Lovestruck Clothing and you confirm that all goods ordered by you are for your own private and domestic use only and are not for resale.
• All orders are subject to product availability and acceptance by Lovestruck Clothing.
• The price and availability of goods are subject to change without notice.
• Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice. Any offer of free delivery is limited to a standard delivery service, to UK mainland only.

• By placing an order via this website, you are making an offer to Lovestruck Clothing to purchase the goods detailed in your order upon the terms described, at which point your payment card or PayPal account will be pre-authorized.
• You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the product/s ordered.
• No charge will be applied to credit/debit cards or PayPal accounts until the point of dispatch; therefore no contract for the sale of any product will exist between you and Lovestruck Clothing until we accept your order by dispatching your order.
• Where a Gift Card has been used as payment, the balance will be debited at the point of order placement.
• If any product from your order is unavailable, we will contact you by email, then attempt to fulfill your order from store and confirm details of any cancellation made where fulfillment has not been possible.
• We are unable to make amendments to an order after the point of dispatch. Should you wish to make any changes prior to dispatch, please contact our Customer Services team on 0800 043 5683
• It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will have their details passed onto the Police.

Lovestruck Clothing reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

• You fail to make payment to us when due.
• You breach any of our terms and conditions.
• If requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
• We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.lovestruckclothing.co.uk

Conformity of Goods
Every care is taken to ensure that the description, specification and pricing of all products shown on our website and in our catalogs is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.

While the color reproduction of each product is a close representation, we cannot accept any responsibility for any variation in color caused by the differences in browser software.

Lovestruck Clothing will act immediately to correct any error identified and are under no legal obligation to honor a price displayed in error.

Payment
Lovestruck Clothing accepts most major credit cards including MasterCard, Visa, Delta, Maestro, Solo and American Express. We also accept payment via Paypal and Gift Card. All prices displayed are inclusive of UK sales tax (VAT) at the current rate.