Not happy with the purchase you’ve made on www.lovestruckclothing.co.uk?
No problem! You can simply return the item/s to us for a refund or exchange of size within 14 days of receipt.
This means you have 14 days to try on your item/s and get them back into the postal system to us.
We ask that you keep hold of your proof of postage receipt as your insurance. If you encounter any problems with your return we will ask for proof of postage. Please note that outbound postage costs are non-refundable and only refunds for the cost of goods will be refunded.
All items returned must be received with all labels still attached, as they were when you received the item. When trying on your item/s of clothing, please ensure that you are not wearing make-up, perfume or deodorant which may leave a scent or marks on the item/s. We will not accept the return of any item/s where there is evidence that these instructions have not been followed and the items will automatically be returned to you. So please be careful!
Once received the Lovestruck team will endeavor to process the refund or exchange within 5 working days. We cannot guarantee that the item you wish to exchange will be available in another size however we will work to resolve the issue as best as we can.
Refunds are processed within 5 working days however please allow up to 10 working days for the refunded balance to appear within your bank account – this time period is dictated by your bank/card holder and is out of our control.
DAMAGED OR INCORRECT ITEMS
It doesn’t happen very often but occasionally items damaged during manufacture may slip through our stringent quality control process. If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty, so that we can resolve this issue for you. If you believe you have been sent an incorrect item as part of your order (i.e. an item that differs to the one you ordered), please follow the same process and contact our customer services team as soon as possible. Depending on the circumstances we may ask you to return the item; in instances such as this we will refund your return postage costs.
We regret that if you return a faulty or incorrect item without any prior contact, the return request cannot be accepted and the item will returned to you (the buyer) immediately.
FOR UK RETURNS:
You can return your order for FREE by returning via the Post Office using the pre-printed Royal Mail 48 Track Returns label found inside your parcel. If you didn't receive a returns label, you can create one by clicking here.
FOR EUROPE/REST OF WORLD RETURNS:
The cost of postage to return your item/s is at your expense. We also ask if you are not in Europe that you write very clearly on the outside of the parcel that they are ‘Returned Goods’ so that we do not incur custom charges – in the event that we do get a custom charge, we will simply allow the item to be returned to you.
You as the customer are liable for the parcel whilst it is on its journey back to us. We always advise to use a trackable, signed for service so in any event where we do not receive the parcel you will be able to make a claim. We do not inform customers when the item has been received back to our office, only once the item has been opened and the exchange/refund processed. Therefore please use your tracking number as assurance that we have received your return.
Lovestruck Clothing (Poonams), 84 Western Road, Southall, UB2 5DZ, London, United Kingdom.